Arcadiz Telecom offers a wide range of services and support for its products.

Designed to help you maximize system uptime while controlling operating costs, these services may be used either individually or in combination.
It is our goal to provide you peace of mind through our reliable and flexible service and support network.

The Arcadiz Telecom Technical Assistance Center (ATTAC) can help you reduce the time, effort, and cost of operating your high-end telecommunications systems.
Through our partner networks we offer a full range of support services that help you to:

• optimize your systems for availability and performance;
• identify system performance problems before they affect your business;
• take benefit of product enhancement or new technology developments;
• make sure that your systems are up-to-date, secure, and operate at peak performance;
• maximize system uptime;
• enhance your product knowledge;
• with the deployment and optimal use of your systems;
• …

Our ATTAC-services are based upon our understanding of our customers’ service needs and expectations.
At Arcadiz Telecom we believe this approach is instrumental in building a long-term relationship.

We offer:

• Access (for registered customers) to the Arcadiz FTP server for technical info : user guides software upgrades, etc...
  • Connect to the Arcadiz FTP server
  • Request Access
• Installation
  • Single installation or full roll-out
  • Hardware and Network Management System (NMS) integration
• Technical Assistance Centre
  • Information on common problems and solutions, available business hours or 24x7.
  • Maintain the installed base on the latest revision level
  • Customers can use the link in this section to access detailed product information and firmware/software updates.
• Advanced Product Replacement
  • Keep your local stock limited by exchange of faulty equipment
• On Site Support
  • On site support  programs with SLA
• Extended Warranty

All of our ATTAC services are performed by experienced consultants and/or highly skilled technicians who provide assistance in resolving even the most difficult issues.