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Arcadiz Belgium

+32 16 39 26 90

Arcadiz Netherlands

+31 30 889 20 94

Service Desk Engineer

Arcadiz is looking for a Service Desk Engineer

The Service Desk Engineer will play an integral part in the support service Aracdiz delivers to our customers in the BeNeLux with main focus on xWDM, Carrier Ethernet, MPLS-TP, IP transit.

 Your responsibilities
  • Act as central contact for our customer base
  • Respond actively to incoming enquiries, incidents and RMA’s within an agreed time limit
  • Provide first line troubleshooting
  • Channel and escalate any unresolved issues to next level stakeholders
  • Proactively own the technical progression of standardincidents
  • Responsible for communication with the customer

 

Your profile
  • Service Desk experience
  • Customer service experience
  • Technical troubleshooting experience
  • Thirst for technical knowledge
  • Open to on the job training of packet optical networks: xWDM, Carrier Ethernet, MPLS-TP, IP
  • Team player with good communication skills
  • Accurate reporting and documenting of activities
  • Trilingual Dutch, English, French in speaking, reading and writing.

 

Arcadiz offers
  • A challenging environment in a dynamic enterprise specializing in high-end services and customized systems design
  • The ability to work with advanced technology
  • A varied job
  • A contract with unspecified duration
  • Attractive salary package with a mix of benefits

 

Arcadiz is a leading optical Network Integrator with over 18 years of experience in designing, building and 24x7 monitoring and maintenance of business critical telecommunication networks in the Benelux. The turnkey delivered networks, built with the most advanced optical technologies, help our customers in the ever-growing demand for bandwidth, security and efficiency.

 

Arcadiz is a knowledge center for transport and access networks for service providers, data communications networks for utilities and for secure Data Center Interconnect (LAN / SAN transport between data centers) for the enterprise market.

 

Arcadiz operates in the Netherlands under the name of Arcadiz Networks B.V. with an office in Utrecht (Netherlands) and in Belgium under the name of Arcadiz Telecom SA with offices in Leuven (Belgium).

 

Applications can be sent to caroline.shaw@arcadiz.com
Arcadiz Telecom
Research Park Z.2
Romeinse straat 10
B-3001 Heverlee
T: +32 16 392 693
F: +32 16 392 699